Shipping policy

Aelume Pty Ltd Shipping Policy

 

 

Shipping Methods and Times

 

At Aelume Pty Ltd , we're dedicated to getting your order to you quickly and efficiently. We offer the following shipping options:

  • Standard Shipping: Orders typically arrive within 5-7 business days after processing.

  • Express Shipping: For faster delivery, orders typically arrive within 2-3 business days after processing.

  • International Shipping: Delivery times for international orders vary based on your location.

Please note: Processing times can vary depending on product availability and other factors. You'll receive a confirmation email with tracking information as soon as your order has shipped.

 

Shipping Costs

 

Shipping costs are determined by the method you choose and your delivery destination. The exact cost for your order will be calculated and displayed at checkout before you finalize your purchase.

 

Order Processing Time

 

We typically process orders within 1 business day of purchase. During peak seasons or special promotions, please allow for a little extra processing time.

 

Tracking Your Order

 

Once your order ships, we'll send you a tracking number via email. You can use this number to monitor your package's status and location by clicking the provided tracking link or by logging into your Aelume account.

 

Shipping Restrictions

 

To ensure a smooth delivery, please double-check that your shipping information is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping may be delayed or unavailable for some remote locations. If this happens, we will contact you to discuss alternative options.

 

Lost or Damaged Shipments

 

If your order is lost or damaged in transit, please contact our customer support team at hello@aelume.com within 7 days of receiving your tracking information. We'll work with our shipping partners to resolve the issue and find a satisfactory solution.

 

Returns and Refunds

 

For information on returns and refunds, please refer to our separate Return Policy.

 

Contact Us

 

If you have any questions about our shipping policy or your order, please don't hesitate to contact us at hello@aelume.com.

 

Changes to This Policy

 

Aelume reserves the right to update this shipping policy at any time. Any changes will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Aelume, you agree to the terms and conditions outlined in this shipping policy.